Question 1

What does ZIYO.co sell?

Accepted Answer

ZIYO.co offers jewellery in 14KT and 18KT gold, natural and lab-grown diamonds, 925 sterling silver, and custom-made designs.

Question 2

Is ZIYO.co part of Ziya Gold Trading LLC?

Accepted Answer

Yes. ZIYO.co is the digital-first jewellery brand by Ziya Gold Trading LLC in the UAE.

Question 3

What is the difference between 14KT and 18KT gold?

Accepted Answer

18KT gold contains a higher proportion of pure gold, while 14KT gold is slightly more resistant to everyday wear and often offers a more accessible price point. Product pages will clearly show the gold purity used in each piece.

Question 4

What is the difference between natural and lab-grown diamonds?

Accepted Answer

Natural diamonds form in the earth, while lab-grown diamonds are created in controlled environments using advanced technology. Both are real diamonds with the same core chemical and physical properties. The diamond type will be clearly stated on each product page.

Question 5

Are ZIYO diamonds certified?

Accepted Answer

Certification information is shown on eligible product pages. Where a certificate is included, the relevant laboratory and certificate details will be supplied with the product.

Question 6

What does 925 silver mean?

Accepted Answer

925 sterling silver is made from 92.5% pure silver combined with other metals for added strength. Each applicable product page will identify the metal and care requirements.

Question 7

Can I create a custom jewellery piece?

Accepted Answer

Yes. Share a story, sketch, reference or idea with us. Our team will guide you through consultation, design approval, material selection, production and delivery or collection.

Question 8

How do I reserve a custom-design slot?

Accepted Answer

A booking amount of AED 100 is required to reserve your slot. It is redeemable against the final custom jewellery order. Any campaign waiver relates to the design fee, not the final jewellery price.

Question 9

How long does custom jewellery take?

Accepted Answer

Custom jewellery takes approximately 4 weeks after the final design, price and specifications have been approved. Complex designs may require additional time, which will be confirmed before production.

Question 10

Can you help me choose the correct size?

Accepted Answer

Yes. Use the size guide on the website or contact our team before ordering. For custom or made-to-order pieces, please confirm sizing carefully before production begins.

Question 11

Can jewellery prices change?

Accepted Answer

Prices can change when product specifications, gold rates, diamond selections or customisation requirements change. The confirmed checkout or approved custom-order quotation will apply to your order, subject to the stated payment terms.

Question 12

Which payment methods are accepted?

Accepted Answer

Available payment methods are shown securely at checkout. For eligible pay-at-store orders, a minimum 50% advance payment is required. Cash on delivery is not currently available.

Question 13

Where does ZIYO.co deliver?

Accepted Answer

We deliver across the UAE. Delivery to India is currently available only for eligible custom jewellery orders arranged with our team. For any other destination, contact support@ziyo.co before placing an order. Availability, charges and timelines must be confirmed before payment.

Question 14

How much is UAE delivery?

Accepted Answer

UAE delivery costs AED 25 for orders below AED 2,500. Delivery is complimentary for orders of AED 2,500 or more.

Question 15

How long does UAE delivery take?

Accepted Answer

Solaire gold pieces in stock are delivered by 5th Jan – 9th Jan. Lunaire silver pieces ship within 8–14 days. Made-to-order pieces by 15th Jan – 22nd Jan, and custom jewellery approximately 4 weeks. The timeline for each piece is shown on its product page.

Question 16

How can I track my order?

Accepted Answer

When tracking is available, the details will be sent to the email address or phone number used for the order. You can also contact support@ziyo.co with your order number.

Question 17

Can I return or exchange an item?

Accepted Answer

Yes — requests must be raised within 7 days of delivery, and the piece must be unworn with its box, invoice and certificates intact. Please review the published Return Policy before ordering. Customised, engraved, resized or made-to-order pieces may have different conditions.

Question 18

How should I care for my jewellery?

Accepted Answer

Keep jewellery away from harsh chemicals, perfumes and abrasive surfaces. Store pieces separately in a dry pouch or box, and follow the care instructions provided for the relevant metal and stones.

Question 19

How can I contact ZIYO.co?

Accepted Answer

Email support@ziyo.co or call +971 50 963 6916 during customer-care hours. You can also use the website contact form or connect through ZIYO's social channels.

Frequently asked questions