Frequently asked questions

ZIYO.co offers jewellery in 14KT and 18KT gold, natural and lab-grown diamonds, 925 sterling silver, and custom-made designs.

Yes. ZIYO.co is the digital-first jewellery brand by Ziya Gold Trading LLC in the UAE.

18KT gold contains a higher proportion of pure gold, while 14KT gold is slightly more resistant to everyday wear and often offers a more accessible price point. Product pages will clearly show the gold purity used in each piece.

Natural diamonds form in the earth, while lab-grown diamonds are created in controlled environments using advanced technology. Both are real diamonds with the same core chemical and physical properties. The diamond type will be clearly stated on each product page.

Certification information is shown on eligible product pages. Where a certificate is included, the relevant laboratory and certificate details will be supplied with the product.

925 sterling silver is made from 92.5% pure silver combined with other metals for added strength. Each applicable product page will identify the metal and care requirements.

Yes. Share a story, sketch, reference or idea with us. Our team will guide you through consultation, design approval, material selection, production and delivery or collection.

A booking amount of AED 100 is required to reserve your slot. It is redeemable against the final custom jewellery order. Any campaign waiver relates to the design fee, not the final jewellery price.

Custom jewellery takes approximately 4 weeks after the final design, price and specifications have been approved. Complex designs may require additional time, which will be confirmed before production.

Yes. Use the size guide on the website or contact our team before ordering. For custom or made-to-order pieces, please confirm sizing carefully before production begins.

Prices can change when product specifications, gold rates, diamond selections or customisation requirements change. The confirmed checkout or approved custom-order quotation will apply to your order, subject to the stated payment terms.

Available payment methods are shown securely at checkout. For eligible pay-at-store orders, a minimum 50% advance payment is required. Cash on delivery is not currently available.

We deliver across the UAE. Delivery to India is currently available only for eligible custom jewellery orders arranged with our team. For any other destination, contact support@ziyodiamonds.com before placing an order. Availability, charges and timelines must be confirmed before payment.

UAE delivery costs AED 25 for orders below AED 2,500. Delivery is complimentary for orders of AED 2,500 or more.

Solaire gold pieces in stock are delivered by 7th Nov – 11th Nov. Lunaire silver pieces ship within 8–14 days. Made-to-order pieces by 17th Nov – 24th Nov, and custom jewellery approximately 4 weeks. The timeline for each piece is shown on its product page.

When tracking is available, the details will be sent to the email address or phone number used for the order. You can also contact support@ziyodiamonds.com with your order number.

Yes — requests must be raised within 7 days of delivery, and the piece must be unworn with its box, invoice and certificates intact. Please review the published Return Policy before ordering. Customised, engraved, resized or made-to-order pieces may have different conditions. Investment bullion (bars and coins) is final sale and is not eligible for return or exchange.

Keep jewellery away from harsh chemicals, perfumes and abrasive surfaces. Store pieces separately in a dry pouch or box, and follow the care instructions provided for the relevant metal and stones.

Email support@ziyodiamonds.com or call +971 50 963 6916 during customer-care hours. You can also use the website contact form or connect through ZIYO's social channels.