Policies
Shipping Policy
Effective date: 17 August 2026
This Shipping Policy explains where ZIYO.co delivers, estimated timelines, delivery charges and what customers should do if there is a delivery issue.
9.1 Delivery locations
ZIYO.co delivers to valid addresses across the United Arab Emirates. Delivery to India is currently available only for eligible custom jewellery orders arranged and confirmed with our team. For any other destination, contact support@ziyo.co before placing an order. Availability, charges and timelines must be confirmed before payment.
9.2 UAE delivery charges
AED 25 for orders with a final merchandise subtotal below AED 2,500. Complimentary UAE delivery for orders with a final merchandise subtotal of AED 2,500 or more. The free-delivery threshold is assessed after discounts and before any non-product service or delivery charges.
9.3 Estimated delivery time
Solaire gold pieces in stock are delivered by 5th Jan – 9th Jan from order confirmation. Lunaire silver pieces ship within 8–14 days. Made-to-order pieces by 15th Jan – 22nd Jan, and custom jewellery approximately 4 weeks, unless a different timeline is shown on the product page or communicated for the specific order. For custom jewellery, the estimated timeline begins after the final design, materials, price and size have been approved and any required payment has been received. Working days exclude weekends and UAE public holidays. Delivery estimates are not guaranteed dates.
9.4 Order confirmation and address accuracy
Customers are responsible for providing a complete name, phone number and delivery address. Contact support@ziyo.co as soon as possible if a correction is required. Address changes may not be possible after an order has entered production or has been handed to the courier.
9.5 Dispatch and tracking
When an order is dispatched and tracking is available, the details will be sent using the contact information provided at checkout. Orders containing multiple items may be delivered together once all items are ready, unless ZIYO.co confirms otherwise.
9.6 Secure delivery
For security, high-value deliveries may require the recipient's signature, identity verification or a one-time code. The courier may not leave such packages unattended. Please ensure an authorised recipient is available at the delivery address.
9.7 Missed or failed delivery
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect or the courier cannot make contact, a further delivery attempt or additional delivery charge may apply. The customer should follow the courier instructions or contact ZIYO.co for assistance.
9.8 Delayed, lost, damaged or incorrect orders
If an order appears delayed, is shown as delivered but has not been received, arrives damaged or contains an incorrect item, contact support@ziyo.co promptly with the order number and supporting photographs where relevant. Keep the product, packaging and delivery label until the issue has been reviewed.
9.9 GCC and international charges
Insured delivery to Saudi Arabia, Qatar, Kuwait, Oman and Bahrain is AED 90, and complimentary for orders with a final merchandise subtotal of AED 5,000 or more, with an indicative transit of 3–7 working days. Any customs duties, import taxes or destination charges are payable by the recipient. For destinations beyond the GCC, delivery eligibility and the total arrangement must be confirmed with support@ziyo.co before the order is placed.
9.10 Returns and refunds
Returns, exchanges and refunds are governed by the published Return Policy and Terms and Conditions. Any delivery-fee treatment will follow those policies and the reason for the approved return.
9.11 Contact
For shipping support, email support@ziyo.co or call +971 50 963 6916 during customer-care hours.
ZIYO.co · ZIYO.co by Ziya Gold Trading LLC, Gold Souk Extension, Deira, Dubai, United Arab Emirates